Afrihost users unable to connect to CloudAfrica network

Incident Report for CloudAfrica

Resolved

This incident has been resolved.

Posted Apr 02, 2025 - 20:13 SAST

Update

We are continuing to monitor for any further issues.

Posted Apr 02, 2025 - 15:29 SAST

Monitoring

We have isolated issues with connectivity reported by various customers to those customers utilising Afrihost as an ISP. We can confirm that all CloudAfrica routing and systems are fully operational and working well, with no issues related to our BGP peering announcements to upstream peers.

Apart from problems with connectivity for Afrihost customers to the CloudAfrica environment, connectivity via other ISPs seems to be fully functional and intact.

Whilst this is not a CloudAfrica issue, we will keep this incident open until the Afrihost issue is resolved as many customers utilise Afrihost as their ISP.

Posted Apr 02, 2025 - 15:20 SAST

Update

We are continuing to investigate this issue.

Posted Apr 02, 2025 - 14:24 SAST

Investigating

We are currently investigating this issue.

Posted Apr 02, 2025 - 14:04 SAST

This incident affected: Web Sites and Network.