Resolved -
We will continue to monitor the cluster and network stability and release an RCA in the coming week for this incident.
All functionality and performance is currently stable.
Mar 13, 17:45 SAST
Monitoring -
All cluster services have successfully been restarted and all functionality has been restored to app.cloudafrica.net.
We continue to monitor the cluster and network and investigate the cause of the network disruption.
Mar 13, 15:22 SAST
Identified -
A brief network outage cause a cluster service disruption.
The cluster services failed to recover on their own, however we are busy restarting them manually.
All VMs should be reachable over the internet, but functionality on app.cloudafrica.net is unavailable.
VMs cannot be stopped, started, rebooted, backups taken, restored or accessed via the console while cluster services are unavailable.
Mar 13, 14:08 SAST
Investigating -
We have been alerted to a network outage and we are working on resolving this issue promptly.
Our frontend UI is unavailable at the moment and some customer networks are unreachable.
We do not have a cause or eta on a resolution yet.
Mar 13, 14:00 SAST