Webapp functionality degraded
Monitoring - All cluster services are running and stable.
All functionality on our FrontEnd at https://app.cloudafrica.net has been restored and VMs can be manipulated using the buttons and tools available.
We will continue to monitor the cluster services.
May 12, 2026 - 23:43 SAST
Identified - Functionality on https://app.cloudafrica.net is still unavailable and any operations on VMs are unavailable.
We are working on resolving the cluster state and hope to have it back up and all functionality restored in the next hour.
All customer VMs are stable, running and available over the internet using tools like ssh/rdp/telnet etc.
May 12, 2026 - 22:23 SAST
Investigating - We're currently experiencing limited functionality on our frontend at https://app.cloudafrica.net
All customer VMs are available via the internet, but functionality other than reading information is unavailable at the moment.
VMs cannot be stopped, started or restarted and all functionality regarding firewall rules and backups are offline for the time being.

We expect functionality to return within 1-2 hours.
May 12, 2026 - 21:50 SAST
Uptime over the past 90 days. View historical uptime.
Web Sites Operational
API Operational
Storage Services Operational
Cloud Services Operational
Network Operational
90 days ago
99.86 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 13, 2026

No incidents reported today.

May 12, 2026

Unresolved incident: Webapp functionality degraded.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
Single host processes failure
Resolved - Our cluster services are running stably and we are not seeing any indication that another disruption will occur.
We continue to monitor our services t ensure uptime and stability.
May 6, 20:05 SAST
Update - Cluster services are up and all functionality is restored to https://app.cloudafrica.net
Customers can again interact with VMs using the webapp.
We are monitoring the cluster to ensure stability.
May 6, 19:05 SAST
Update - Our initial diagnosis was not complete and there are some residual issues to deal with.
While we bring the environment back online https://app.cloudafrica.net will remain unreachable.
Client VMs are still accessible over the internet (ssh, rdp , telnet etc)
May 6, 17:50 SAST
Monitoring - All cluster services have successfully restarted and the cluster is restored to peak health.
We'll continue to monitor the cluster and specifically the one host affected earlier to ensure that disruptions are kept to a minimum.
All functionality on https://app.cloudafrica.net have been restored.
May 6, 16:55 SAST
Update - Cluster services are still restarting and the CloudAfrica webapp will remain unavailable for another 30min-1 hour.
We are unfortunately not able to speed up this process, but all customer VM that were reachable before the cluster service restart will remain reachable and responsive.
May 6, 15:02 SAST
Update - To resolve this issue and get the single host back into the cluster we need to restart all our cluster services.
https://app.cloudafrica.net will be unavailable for about 1 hour while the cluster restarts.
VMS not on the affected host, or VMs that were reachable via ssh/telnet/rdp before the cluster restart will remain available over the internet.
May 6, 14:27 SAST
Identified - We've identified the processes on the host that are causing problems with reachability and basic functionality of guest VMs.
We have initiated the host reboot and we've working on these processes to get them all back up as soon as possible.
Some VMs may be reachable, but others will be offline for a short time.
May 6, 14:05 SAST
Investigating - A single host on in our cluster has failing processes which required us to reboot the host.
Customers who have VMs on this host will lose access to the VM for a brief period and operations such as starting/stopped the VMs may not be functioning as expected via the CloudAfrica Webapp.
May 6, 14:00 SAST
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

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