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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Web Sites
Operational
API
Operational
Storage Services
Operational
Cloud Services
Operational
Network
Operational
90 days ago
99.86
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Feb 28, 2026
No incidents reported today.
Feb 27, 2026
No incidents reported.
Feb 26, 2026
No incidents reported.
Feb 25, 2026
No incidents reported.
Feb 24, 2026
No incidents reported.
Feb 23, 2026
No incidents reported.
Feb 22, 2026
No incidents reported.
Feb 21, 2026
No incidents reported.
Feb 20, 2026
Resolved -
All functionality has been restored to https://app.cloudafrica.net.
We are still monitoring network performance, but haven't had any recent abnormal activity.
We continue to monitor the network.
Feb 20, 20:05 SAST
We are still monitoring network performance, but haven't had any recent abnormal activity.
We continue to monitor the network.
Feb 20, 20:05 SAST
Identified -
Network traffic is flowing normally with rare periods of instability lasting roughly 1 minute.
We continue to monitor and investigate the underlying cause to identify a permanent fix.
Previous maintenance performed during the week has significantly improved network stability and performance, and we'll assess the requirements for additional maintenance.
Functionality on https://app.cloudafrica.net remains unavailable.
Feb 20, 18:11 SAST
We continue to monitor and investigate the underlying cause to identify a permanent fix.
Previous maintenance performed during the week has significantly improved network stability and performance, and we'll assess the requirements for additional maintenance.
Functionality on https://app.cloudafrica.net remains unavailable.
Feb 20, 18:11 SAST
Update -
Network traffic is stable and flowing normally.
All VMs are accessible via network, ssh or rdp.
Functionality on https://app.cloudafrica.net is still unavailable and we will update users as soon as this changes.
Feb 20, 17:06 SAST
All VMs are accessible via network, ssh or rdp.
Functionality on https://app.cloudafrica.net is still unavailable and we will update users as soon as this changes.
Feb 20, 17:06 SAST
Update -
Network traffic is flowing, but we are noticing packet losses.
We continue to investigate to reach a resolution.
Users will have access to VMs and VPCs, however the traffic speed and quality may vary for brief periods.
Functionality on app.cloudafrica.net will be unavailable and the webapp will effectively be in a read-only state.
Any changes to affect a change to a VM will fail at the moment.
Feb 20, 16:18 SAST
We continue to investigate to reach a resolution.
Users will have access to VMs and VPCs, however the traffic speed and quality may vary for brief periods.
Functionality on app.cloudafrica.net will be unavailable and the webapp will effectively be in a read-only state.
Any changes to affect a change to a VM will fail at the moment.
Feb 20, 16:18 SAST
Investigating -
We are noticing intermittent network latency and disconnects.
We just experienced a brief period where traffic was slowed but still flowing, followed by some reports of complete disconnects.
We are investigating this and hope to resolve any network faults soon.
Our cluster services are down as a result of this and we are in the process of restarting these.
Functionality on app.cloudafrica.net will be unavailable and the webapp will effectively be in a read-only state.
Any changes to affect a change to a VM will fail at the moment.
Feb 20, 15:54 SAST
We just experienced a brief period where traffic was slowed but still flowing, followed by some reports of complete disconnects.
We are investigating this and hope to resolve any network faults soon.
Our cluster services are down as a result of this and we are in the process of restarting these.
Functionality on app.cloudafrica.net will be unavailable and the webapp will effectively be in a read-only state.
Any changes to affect a change to a VM will fail at the moment.
Feb 20, 15:54 SAST
Feb 19, 2026
Resolved -
This incident has been resolved.
Feb 19, 17:27 SAST
Feb 19, 17:27 SAST
Update -
We are experiencing intermittent network outages.
We try to resolve these as soon as possible, but cannot anticipate and prevent the outages at this time.
Outages last about 5 minutes at a frequency of roughly once per hour.
We are preparing for our scheduled maintenance to address the network outages, which will take place at 00:30 - 01:30 this evening
Feb 18, 21:58 SAST
We try to resolve these as soon as possible, but cannot anticipate and prevent the outages at this time.
Outages last about 5 minutes at a frequency of roughly once per hour.
We are preparing for our scheduled maintenance to address the network outages, which will take place at 00:30 - 01:30 this evening
Feb 18, 21:58 SAST
Update -
We are continuing to work on a fix for this issue.
Feb 18, 21:07 SAST
Feb 18, 21:07 SAST
Update -
We are continuing to work on a fix for this issue.
Feb 18, 20:57 SAST
Feb 18, 20:57 SAST
Update -
Network interruptions are ongoing.
We continue to work at repairing and minimizing the impact.
Outside connectivity to VMs has dropped at 20:35 and we anticipate the network to recover in the next few minutes
Feb 18, 20:38 SAST
We continue to work at repairing and minimizing the impact.
Outside connectivity to VMs has dropped at 20:35 and we anticipate the network to recover in the next few minutes
Feb 18, 20:38 SAST
Identified -
Following the network outage 19:35-19:41 we need to manually start our cluster services.
Functionality on app.cloudafrica.net will be severely limited.
We have scheduled maintenance later tonight to deal with this and thank you for your understanding and apologise for the interruptions.
Feb 18, 19:43 SAST
Functionality on app.cloudafrica.net will be severely limited.
We have scheduled maintenance later tonight to deal with this and thank you for your understanding and apologise for the interruptions.
Feb 18, 19:43 SAST
Investigating -
Starting at 19:35 we received alerts that our network is unreachable.
User will have lost connectivity to their VMs.
We are working to resolve connectivity and will update as soon as progress is made
Feb 18, 19:37 SAST
User will have lost connectivity to their VMs.
We are working to resolve connectivity and will update as soon as progress is made
Feb 18, 19:37 SAST
Update -
Cluster services are up and the network is stable at the moment.
Functionality on app.cloudafrica.net has been restored and all traffic is flowing normally.
We continue to monitor until the maintenance scheduled for tonight.
Feb 18, 15:18 SAST
Functionality on app.cloudafrica.net has been restored and all traffic is flowing normally.
We continue to monitor until the maintenance scheduled for tonight.
Feb 18, 15:18 SAST
Update -
Following a network outage we experienced a slow and degraded network flow, users may have seen packet loss on their connections.
The network is operational with no packet losses, and all VMs are operational and accessible over the internet.
Cluster services are in the process of restarting, and functionality on app.cloudafrica.net is degraded until the restart is complete.
Feb 18, 13:15 SAST
The network is operational with no packet losses, and all VMs are operational and accessible over the internet.
Cluster services are in the process of restarting, and functionality on app.cloudafrica.net is degraded until the restart is complete.
Feb 18, 13:15 SAST
Update -
The app.cloudafrica.net platform is reachable and all VMs are responding to network traffic.
Some users may experience packet loss at the moment.
Our cluster services are also down and app.cloudafrica.net functionality is severely limited.
Feb 18, 12:36 SAST
Some users may experience packet loss at the moment.
Our cluster services are also down and app.cloudafrica.net functionality is severely limited.
Feb 18, 12:36 SAST
Update -
The network has gone offline and is unreachable from outside of Cloudafrica.
All services are disrupted and unreachable.
We are actively working on resolving this.
Feb 18, 12:32 SAST
All services are disrupted and unreachable.
We are actively working on resolving this.
Feb 18, 12:32 SAST
Update -
All services have been up for a short while, however, we are noticing packet losses on our network which effects VM performance and my look like there is a problem with a VM, we are investigating this and treating it as urgently as other incidents.
Feb 18, 12:10 SAST
Feb 18, 12:10 SAST
Monitoring -
Cluster services have been restarted and are running at the moment.
All functionality on our platform has been restored.
We will continue to monitor and investigate in an attempt to prevent future incidents.
Feb 18, 10:26 SAST
All functionality on our platform has been restored.
We will continue to monitor and investigate in an attempt to prevent future incidents.
Feb 18, 10:26 SAST
Update -
We are busy restarting cluster services now.
Functionality on app.cloudafrica.net will be unavailable during this time, however, all VMs are fully operational and reachable.
functionality that is unavailable at the moment include: stop, start, reboot shutdown, backup, firewall rule management, rename & restore
Feb 18, 09:53 SAST
Functionality on app.cloudafrica.net will be unavailable during this time, however, all VMs are fully operational and reachable.
functionality that is unavailable at the moment include: stop, start, reboot shutdown, backup, firewall rule management, rename & restore
Feb 18, 09:53 SAST
Update -
After the network outage that between 08:34 - 08:56, our cluster services failed to recover.
We are restarting these services now.
Functionality on app.cloudafrica.net will be unavailable during this time, however, all VMs are fully operational and reachable.
functionality that is unavailable at the moment include: stop, start, reboot shutdown, backup, firewall rule management, rename & restore
Feb 18, 09:08 SAST
We are restarting these services now.
Functionality on app.cloudafrica.net will be unavailable during this time, however, all VMs are fully operational and reachable.
functionality that is unavailable at the moment include: stop, start, reboot shutdown, backup, firewall rule management, rename & restore
Feb 18, 09:08 SAST
Identified -
The network has been restored and all customer VMs are accessible via ssh or rdp connections.
Currently functionality on app.cloudafrica.net is not available, stop, start, rename, firewall management and backups are unavailable at the moment.
Feb 18, 08:59 SAST
Currently functionality on app.cloudafrica.net is not available, stop, start, rename, firewall management and backups are unavailable at the moment.
Feb 18, 08:59 SAST
Investigating -
We have a major network outage affecting all traffic to our network.
Customer VMs and our various platforms are currently inaccessible
Feb 18, 08:52 SAST
Customer VMs and our various platforms are currently inaccessible
Feb 18, 08:52 SAST
Resolved -
This incident has been resolved.
Feb 19, 17:27 SAST
Feb 19, 17:27 SAST
Monitoring -
Network traffic and cluster services are stable.
We continue to monitor network performance and access, and encourage users to reach out should they notice any anomalies that require our attention.
Feb 19, 13:10 SAST
We continue to monitor network performance and access, and encourage users to reach out should they notice any anomalies that require our attention.
Feb 19, 13:10 SAST
Update -
Network traffic is flowing again, VMs are reachable via app.cloudafrica.net and via network.
We are continuing to work on stabilizing the network and our environment in general.
We continue to monitor all aspects of our environment and hope that a resolution to the current instability will be reached soon.
Feb 19, 11:46 SAST
We are continuing to work on stabilizing the network and our environment in general.
We continue to monitor all aspects of our environment and hope that a resolution to the current instability will be reached soon.
Feb 19, 11:46 SAST
Identified -
Functionality on app.cloudafrica.net has been restored.
All VMs can be manipulated (start/stop etc) and viewed on the console on the webapp.
Unfortunately we are still working on network traffic into and out of our network.
Feb 19, 11:24 SAST
All VMs can be manipulated (start/stop etc) and viewed on the console on the webapp.
Unfortunately we are still working on network traffic into and out of our network.
Feb 19, 11:24 SAST
Investigating -
Following last night's network maintenance our environment was largely stable with a few isolated network quirks that needed attention.
At 11 am we were alerted that network traffic is no longer flowing as it should.
We are investigating this and will revert back with any information asap.
app.cloudafrica.net is unavailable at the moment.
Feb 19, 11:16 SAST
At 11 am we were alerted that network traffic is no longer flowing as it should.
We are investigating this and will revert back with any information asap.
app.cloudafrica.net is unavailable at the moment.
Feb 19, 11:16 SAST
Completed -
The scheduled maintenance has been completed.
Feb 19, 01:30 SAST
Feb 19, 01:30 SAST
Verifying -
Verification is currently underway for the maintenance items.
Feb 19, 01:20 SAST
Feb 19, 01:20 SAST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 00:30 SAST
Feb 19, 00:30 SAST
Scheduled -
We're performing emergency network maintenance tonight to address what we believe to be the root cause of recent service interruptions.
MAINTENANCE DETAILS:
Date: February 19, 2026
Time: 00H30 to 01H30 SAST (UTC+2)
Duration: 60-minute window (periods of 30-90 seconds downtime during this window)
Impact: Brief service interruptions, automatic reconnection
Scope: All services in Teraco JB1 East, Teraco JB1 West, and OADC JNB1
THE PROBLEM:
Over the past 16 days, we've experienced 15 unplanned service interruptions totaling 72 minutes of downtime, with 4 incidents occurring today alone (32 minutes of collective downtime). These outages have been characterized by CPU saturation on core switches during traffic peaks, leading to packet drops and service degradation.
TROUBLESHOOTING:
Initially, we believed these issues might be firmware-related. We completed comprehensive firmware upgrades last night across all 15 core switches in our network fabric, which interconnects at 200Gbps across Teraco JHB1 East, Teraco JHB1 West, and OADC JNB1 datacenters. While these upgrades improved stability marginally, the core outage pattern persisted.
After significant further analysis of switch logs, CPU utilization patterns, and packet drop statistics, it appears that the root cause is excessive protocol overhead in our MSTP (Multiple Spanning Tree Protocol) configuration. Our switches are running MSTP with ~4000 VLANs, forcing the CPU to perform complex MD5 hash calculations and region verification every 2 seconds. This consumes 10-15% baseline CPU and spikes to 100% during traffic bursts, at which point packet forwarding degrades and outages occur.
SOLUTION:
Based on this analysis, we're migrating to RSTP (Rapid Spanning Tree Protocol), which:
- Provides identical network protection and redundancy - and considering that we do not use the features that MSTP is designed for
- Eliminates unnecessary protocol overhead (3-5x reduction)
- Frees CPU resources to handle traffic instead of redundant calculations
- Aligns with industry best practices for our network topology
This change is analogous to disabling resource-intensive features that provide no functional benefit - we maintain the same protection with significantly lower overhead.
EXPECTED RESULTS:
If our analysis is correct (which we believe it is), this change should deliver:
- 50-70% reduction in CPU utilization during traffic peaks
- Significantly improved stability and fewer service interruptions
- Faster packet processing and better overall performance
- Elimination of the outage pattern we've observed
ONGOING ANALYSIS:
Between now and the maintenance window (00:30 tonight), we will continue conducting detailed core switch reviews to verify this diagnosis and ensure we're addressing the root cause. We're monitoring CPU patterns, packet drops, queue depths, and protocol overhead in real-time.
While we're confident in our analysis, we're scheduling this emergency maintenance on the basis that MSTP overhead is the primary issue, while maintaining vigilance for any additional contributing factors.
TECHNICAL ASSURANCE:
- No change to network topology, routing, or VLAN configuration is planned
- Identical loop prevention and failover capabilities
- Industry-standard protocol (IEEE 802.1w) used globally in production
- Comprehensive rollback plan ready if needed (though not expected)
- Change will be applied systematically across affected switches
WHY EMERGENCY TIMING:
With the frequency and severity of outages increasing (4 incidents today), the current configuration is clearly actively degrading service quality. Our analysis indicates each day of delay adds approximately 4-5 minutes of unplanned downtime.
POST-MAINTENANCE:
We will monitor network performance continuously for 48 hours following the change. If the outage pattern continues despite this optimization, we'll immediately escalate to additional diagnostic measures and corrective actions.
You'll receive a completion notice with initial results shortly after the maintenance window closes.
We sincerely apologize for the short notice and any inconvenience. Your service reliability is our highest priority, and we're taking systematic, evidence-based action to restore the stability you expect from us.
Feb 18, 15:16 SAST
MAINTENANCE DETAILS:
Date: February 19, 2026
Time: 00H30 to 01H30 SAST (UTC+2)
Duration: 60-minute window (periods of 30-90 seconds downtime during this window)
Impact: Brief service interruptions, automatic reconnection
Scope: All services in Teraco JB1 East, Teraco JB1 West, and OADC JNB1
THE PROBLEM:
Over the past 16 days, we've experienced 15 unplanned service interruptions totaling 72 minutes of downtime, with 4 incidents occurring today alone (32 minutes of collective downtime). These outages have been characterized by CPU saturation on core switches during traffic peaks, leading to packet drops and service degradation.
TROUBLESHOOTING:
Initially, we believed these issues might be firmware-related. We completed comprehensive firmware upgrades last night across all 15 core switches in our network fabric, which interconnects at 200Gbps across Teraco JHB1 East, Teraco JHB1 West, and OADC JNB1 datacenters. While these upgrades improved stability marginally, the core outage pattern persisted.
After significant further analysis of switch logs, CPU utilization patterns, and packet drop statistics, it appears that the root cause is excessive protocol overhead in our MSTP (Multiple Spanning Tree Protocol) configuration. Our switches are running MSTP with ~4000 VLANs, forcing the CPU to perform complex MD5 hash calculations and region verification every 2 seconds. This consumes 10-15% baseline CPU and spikes to 100% during traffic bursts, at which point packet forwarding degrades and outages occur.
SOLUTION:
Based on this analysis, we're migrating to RSTP (Rapid Spanning Tree Protocol), which:
- Provides identical network protection and redundancy - and considering that we do not use the features that MSTP is designed for
- Eliminates unnecessary protocol overhead (3-5x reduction)
- Frees CPU resources to handle traffic instead of redundant calculations
- Aligns with industry best practices for our network topology
This change is analogous to disabling resource-intensive features that provide no functional benefit - we maintain the same protection with significantly lower overhead.
EXPECTED RESULTS:
If our analysis is correct (which we believe it is), this change should deliver:
- 50-70% reduction in CPU utilization during traffic peaks
- Significantly improved stability and fewer service interruptions
- Faster packet processing and better overall performance
- Elimination of the outage pattern we've observed
ONGOING ANALYSIS:
Between now and the maintenance window (00:30 tonight), we will continue conducting detailed core switch reviews to verify this diagnosis and ensure we're addressing the root cause. We're monitoring CPU patterns, packet drops, queue depths, and protocol overhead in real-time.
While we're confident in our analysis, we're scheduling this emergency maintenance on the basis that MSTP overhead is the primary issue, while maintaining vigilance for any additional contributing factors.
TECHNICAL ASSURANCE:
- No change to network topology, routing, or VLAN configuration is planned
- Identical loop prevention and failover capabilities
- Industry-standard protocol (IEEE 802.1w) used globally in production
- Comprehensive rollback plan ready if needed (though not expected)
- Change will be applied systematically across affected switches
WHY EMERGENCY TIMING:
With the frequency and severity of outages increasing (4 incidents today), the current configuration is clearly actively degrading service quality. Our analysis indicates each day of delay adds approximately 4-5 minutes of unplanned downtime.
POST-MAINTENANCE:
We will monitor network performance continuously for 48 hours following the change. If the outage pattern continues despite this optimization, we'll immediately escalate to additional diagnostic measures and corrective actions.
You'll receive a completion notice with initial results shortly after the maintenance window closes.
We sincerely apologize for the short notice and any inconvenience. Your service reliability is our highest priority, and we're taking systematic, evidence-based action to restore the stability you expect from us.
Feb 18, 15:16 SAST
Feb 18, 2026
Completed -
The scheduled maintenance has been completed.
Feb 18, 01:30 SAST
Feb 18, 01:30 SAST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 00:30 SAST
Feb 18, 00:30 SAST
Scheduled -
We will be performing scheduled network maintenance this evening to implement urgent upgrades of core switches across Teraco JB1 East, Teraco JB1 West, and OADC JNB1.
What to expect:
Brief intermittent connectivity interruptions of 2–2.5 minutes during the 1-hour maintenance window.
Our management portal and API will be unavailable during this period, and may take up to an additional hour to fully restore — VM creation, deletion, and power operations will be temporarily affected.
All existing running workloads will continue to operate normally outside of the brief interruptions.
We apologise for any inconvenience and appreciate your patience as we work to improve network resilience.
Feb 17, 08:21 SAST
What to expect:
Brief intermittent connectivity interruptions of 2–2.5 minutes during the 1-hour maintenance window.
Our management portal and API will be unavailable during this period, and may take up to an additional hour to fully restore — VM creation, deletion, and power operations will be temporarily affected.
All existing running workloads will continue to operate normally outside of the brief interruptions.
We apologise for any inconvenience and appreciate your patience as we work to improve network resilience.
Feb 17, 08:21 SAST
Feb 17, 2026
No incidents reported.
Feb 16, 2026
Resolved -
All systems are stable and functioning as expected.
We will continue to monitor and investigate to get to the root cause.
Feb 16, 13:52 SAST
We will continue to monitor and investigate to get to the root cause.
Feb 16, 13:52 SAST
Monitoring -
All cluster services have been restarted successfully and all functionality on app.cloudafrica.net is available and working as expected.
We continue to monitor and investigate the root cause of the incidents over the past few days.
Feb 16, 12:55 SAST
We continue to monitor and investigate the root cause of the incidents over the past few days.
Feb 16, 12:55 SAST
Identified -
We have identified the network issue experienced the past 10 minutes and have resolved it.
All User VMs and networks are operational and accessible.
This network outage has cause the cluster services to not come back up as they should have.
As a result all functionality, except viewing VM information, on app.cloudafrica.net is currently unavailable until we can restart the cluster services.
Users have full access to VMs via ssh or RDP.
Feb 16, 11:24 SAST
All User VMs and networks are operational and accessible.
This network outage has cause the cluster services to not come back up as they should have.
As a result all functionality, except viewing VM information, on app.cloudafrica.net is currently unavailable until we can restart the cluster services.
Users have full access to VMs via ssh or RDP.
Feb 16, 11:24 SAST
Investigating -
We are currently experiencing a network outage where all infrastructure and user VMs are unreachable.
We are working to identify and mitigate this outage.
Feb 16, 11:03 SAST
We are working to identify and mitigate this outage.
Feb 16, 11:03 SAST
Feb 15, 2026
No incidents reported.
Feb 14, 2026
No incidents reported.