Postmortem -
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Feb 3, 15:09 SAST
Resolved -
All cluster services have been successfully restarted. All functionality is restored to app.cloudafrica.net and users can fully control their resources via the webapp. We will continue to monitor, however we do not anticipate any further disruptions.
Jan 28, 11:32 SAST
Update -
Cluster services are still starting, but should be up soon.
VM management via app.cloudafrica.net is still unavailable.
Jan 28, 10:09 SAST
Update -
We are continuing to work on a fix for this issue.
Jan 28, 08:56 SAST
Identified -
We have identified and resolved the network outage. Vms should be reachable via ssh/rdp and our front end webapps are accessible.
We still have some cluster services that need to be restarted, which we are doing now, which leaves the front end VM management functionality degraded. VMs cannot be stopped/started/shutdown and backups can't be taken or restored via the UI.
Jan 28, 08:48 SAST
Investigating -
We are aware of an outage to our services and we're busy investigating. The leading suspicion is that our cluster services failed and did not start back up automatically. At the moment some customer VMs are unreachable, our webapps for CloudAfrica and Bigstorage are also unavailable at the moment.
Jan 28, 08:41 SAST